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Frequently asked questions
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What are the cake sizes?Our standard cakes are made up of 3 x layers of cake, with filling between each layer. We offer the following cake sizes: 6" Round - Feeds up to 10 dessert servings. 8" Round - Feeds up to 25 dessert servings. 10" Round - Feeds up to 35 dessert servings. 12" Round - Feeds up to 45 dessert servings. Two tier cakes: 4" + 6" Round cakes - Feeds up to 20 dessert servings. 6" + 8" Round cakes - Feeds up to 36 dessert servings. 8" + 10" Round cakes - Feeds up to 64 dessert servings. 8" + 12” Round cakes - Feeds up to 75 dessert servings. 10” + 12” Round cakes - Feeds up to 100 dessert servings. Extra tall cakes & three tier cakes are available upon request.
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Do you offer delivery?Free delivery is available within 10km of North Kellyville. Within 10-15km, delivery is available however cost will vary depending on your location. Pick-up is available from North Kellyville. We do not delivery further than 15km from North Kellyville, 2155.
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Delivery and collection times for pre-made boxes.If you have requested a specific collection date upon placing your order. You will receive an order confirmation via email confirming your order. If you have not filled out a delivery date, one of our team members will be in contact with you to confirm the delivery date, time and address. (Pre-made boxes can usually be ready for delivery/collection within 2 working days)
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What is the minimin order amount?Yes. A minimin of 12 cupcakes is required for all orders.
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What payment methods do we accept?We accept Paypal, Credit & Debit Cards, Bank Transfers, After Pay and Cash on delivery. Cashless payment is highly preferred.
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How much notice is required for an order?Depending on our schedule we can usually accept orders with 2 working days notice. Working hours: Monday - Friday 9:00am - 5:00pm Saturday - 9:00am - 3pm
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How do I place an order?So you've decided your ready to place an order! Yay! You can either place your order via the 'order now' page. We have a selection of cupcakes & cakes which are available 24/7 for ordering. If you wish to place a custom order please kindly send us your enquiry along with the order date and servings required. One of our team members will be in contact with you to discuss your ultimate creations! https://www.cutiecupcakesau.com/contact-1
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CancellationsCancelling with more than 1 weeks notice of your cake a full refund will be given. Excluding the cost of any items already made or pre-purchased for the exclusive use of your custom cake. Such as custom cake toppers, gumpaste figures etc. If you need to cancel your order with less than 1 weeks notice, you will have the option of rescheduling your booking or receive a gift certificate. Excluding the cost of any items already made or pre-purchased for the exclusive use of your custom cake. Such as custom cake toppers, gumpaste figures etc.
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Deposit's required.We require a 30% deposit to secure any custom orders. Any remaining balances will be due on the day of pick up or a day prior to delivery.
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What are our delivery times?Deliveries are made between 11:30am-1:30pm. Pick up is usually between 10:00am-11:00am. (Alternative pick up times can be arranged.)
If you have any further questions, please do not hesitate to contact us via email at Orders@Cutiecupcakesau.com
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